Our training consultants have expert skills in designing and developing instructor-led training (ILT) courses, creating high quality training materials, and building customized computer-based training modules (CBT). We take full responsibility for staffing, equipping, and delivering statewide training programs, including the management of all logistics.
We consistently deliver quality products, adapting existing content, creating compelling scripts, developing modules with Adobe Captivate, and doing voiceover production for fully narrated online courses.
We have a long and successful track record with major training initiatives for state and local government. SolutionsWest has delivered training for many implementation projects for several statewide systems including Correctional Healthcare, CalHEERS, CalCannabis and eWic.
Organizational Change Management
OCM is all about vision. Change is inevitable, but when it’s driven by major events or the introduction of a new enterprise system, change can be fast-moving and disruptive. SolutionsWest understands that organizational transformation is a process, not an event.
Helping organizations plan for that process starts with taking advantage of the urgency of change by defining goals and benefits to be attained, instead of just reacting. We then design an OCM program aimed at accomplishing those goals. Managing change starts by looking squarely at the organization as it is now.
SolutionsWest runs business process analysis workshops to understand the organization’s mission and operations, and then document and diagram business processes to show how humans and technology interact to accomplish objectives. We look at how the work needs to change to adapt to a new system, or to rethink and streamline processes. Finally we create a gap analysis and recommendations, revealing what it will take to achieve the goals and reap benefits from change, instead of letting change disrupt productivity and stress the organization. All this work provides an indispensable body of information for planning transitions such as system cutover and go-live.
Our consultants have the experience and maturity that is essential for building trusted relationships and a vision for successful change.
SolutionsWest has seasoned, senior consultants that understand the complexities of the human and cultural side, taking a holistic view of the entire effort. We boast superb craftsmanship when it comes to creating project documentation and deliverables. Our experience with large scale government projects gives us the perspective to seamlessly integrate into a project team or to lead with authority and credibility. Our Project Managers are PMI-certified and have years of experience with the tools and techniques of enterprise project management.