Our skilled team delivers top-quality services for system implementation and training

Trusted Partner

Over the past two decades, SolutionsWest has helped meet the challenges associated with some of the largest system implementation projects in California and around the country.

When California and Hawaii established health insurance exchanges to implement the national Affordable Care Act of 2010, SolutionsWest created the training necessary to make sure the exchanges were up to the task.

When California decided to replace its antiquated paper tracking methods at state prisons and parole offices, SolutionsWest was brought in to provide change management and oversight in the transition to an electronic offender case management system to better protect staff, offenders and the public.

With founder Renee Carter and her team in your corner, you and your staff will have the confidence, trust and technical know-how to be successful in every project.

SolutionsWest understands how to assist people and organizations navigating complex changes in technology, law and policy. Our professionals help your people and projects with a reassuring and personal touch. We know from experience how to communicate technical knowledge clearly and effectively and get the results you need.

Whether it’s leading organizational change management or developing and rolling out new training to hundreds or thousands of employees, SolutionsWest is highly regarded as the trusted and reliable partner needed to help you and your agency at every step on the road to success.

Our Story

Renee founded SolutionsWest after her successful career in continuing education at the University of California, followed by a successful transition to management consulting. Along the way, she developed strong relationships with California’s top IT companies built on trust, integrity and performance. Renee and her team have earned a stellar reputation as a firm with the knowledge, temperament and skills that organizations need to master large-scale, high-risk projects – delivered on time and meeting performance goals.

SolutionsWest’s staff skills range from social services and professional development to creating and implementing training programs and leading organizational change management. We pride ourselves on being able to provide the right expertise clients need, assuming start-to-finish responsibility for developing state-of-the-art web-based training and training programs for implementation.

Staffing, equipping, and managing logistics for statewide training programs are second-nature to us. Our consultants have mastered these tasks again and again with calm and measured skill. We have the people and experience to spearhead big change initiatives and help diverse organizations master new systems and environments. And, our PMI-certified consultants and project managers are experienced with all aspects of project management from planning to complete PMO documentation.

What we do

During the past two decades, SolutionsWest has played a major role in implementing and managing new enterprise IT solutions for a variety of state and local agencies.

Anyone who’s been involved in complex projects knows how stressful they can be. They can require months of development, millions of dollars and thousands of design decisions. And when the finish line is approaching, you’ll want the skill and experience of SolutionsWest’s professionals to help your staff and stakeholders adapt to a new system. We’ll guide your office through the new policies, business processes and procedures that accompany any big IT makeover.

We’re widely known for our skill managing complex transitions for new users. And we have a proven track record for designing and rolling out training solutions to get everyone familiar with new processes and tasks, which can be daunting without a reliable team leading the way.

Covered California 

The system that powers Covered California, the state’s Health Benefit Exchange, was developed and went live within 15 months.  We were tapped to create all the functional training, created concurrently with the system development effort.  

Our training development team crafted and developed dozens of English and Spanish demonstration videos, web-based training courses, instructor-led courses and job aids. Our team delivered classroom courses to hundreds of service center employees and trained more than 6,000 county staff via distance-learning. Thousands of county employees, insurance agents, enrollment counselors and health plan enrollers completed our online training courses to get them ready for signing up uninsured Californians. We’re proud to have contributed to the success of California’s Health Benefit Exchange, which enrolled more than a quarter of the nation’s new health insurance consumers its first year.  

Leadership Training

We have built a first-rate practice in professional development and executive leadership training that can prove indispensable for any organization wanting to stay at the top of its game.   

Other Projects

Our team has also worked on the end-to-end implementation of several statewide systems – California Child Support Automated System (CCSAS), California Public Employees Retirement System (CalPERS) Pension System, Statewide Automated Welfare Systems (SAWS) Consortium IV (C-IV), Child Welfare Services/Case Management System, Kansas Integrated Eligibility and Enrollment System (KEES), California Department of Corrections & Rehabilitation Strategic Offender Management System (SOMS), and many more. 

SolutionsWest stands with you from the beginning – working with developers, project management teams and policy experts. We get up to speed on the system’s intricate details and your organization’s culture and business processes. Then we guide your staff through the training solution that’s right for them. As we know from experience, one size does not fit all.

We work with your people to create the most effective implementation strategy for their precise needs. We help ensure success because we understand the stakes for you and the people you serve.