We offer:

Training needs assessment

Curriculum development

Design, development and delivery of instructor-led classroom training

Organizational change management

Train-the-trainer programs

Computer-based training development

Customized online help and training modules

User manuals and documentation

Project management services

Leadership and supervisory/ management training

SolutionsWest’s Training Services practice delivers training programs for statewide system implementation projects and for county and local government agencies and offices.  

Our training consultants are highly skilled in designing and developing instructor-led training and creating first-rate instructional materials, delivered with patience, clarity and a personal touch.  

For major training initiatives, we develop the entire program – staffing, equipping, and managing all logistics – holding ourselves accountable to the needs of project stakeholders, the client and the population you serve.  

Our PMI-certified professionals have the experience and maturity to lead, as well as the technical skills to manage every aspect of a project, from PMO services to schedule maintenance.  

For Organizational Change Management, we provide skilled practitioners who can evaluate your business processes and make sure there are no gaps that impede your success.  

Everything we do is targeted to our customers’ specific needs or project scope. We understand the rigorous methodologies for project management, design, and the development lifecycle that are the standard for major projects in every industry.  

We design and develop customized courses for new and experienced supervisors and managers that provide the essential knowledge and skills required to make significant contributions to change, led by experts in leadership and team building who are specialists in the public and private sector. Through presentations, actual experiences and issues, and instructor-designed scenarios, participants in our leadership programs learn strategies and tactics that can be put into immediate practice. 

Organizational Change Management

OCM is all about vision. Change is inevitable, but when it’s driven by major events or the introduction of a new enterprise system, change can be fast-moving and disruptive. SolutionsWest understands that organizational transformation is a process, not an event.

Helping organizations plan for that process starts with taking advantage of the urgency of change, by defining goals and benefits to be attained, instead of just reacting. We then design an OCM program aimed at accomplishing those goals. Managing change starts by looking squarely at the organization as it is now.

SolutionsWest runs business process analysis workshops to understand the organization’s mission and operations, and then document and diagram business processes to show how humans and technology interact to accomplish objectives. We look at how the work needs to change to adapt to a new system, or to rethink and streamline processes. Finally we create a gap analysis and recommendations, revealing what it will take to achieve the goals and reap benefits from change, instead of letting change disrupt productivity and stress the organization. All this work provides an indispensable body of information for planning transitions such as system cutover and go-live.

Our consultants have the experience and maturity that is essential for building trusted relationships and a vision for successful change.

Project Management

Effective project management relies as much on relationships as it does on knowledge, discipline and proper methods. SolutionsWest has seasoned, senior consultants that understand the complexities of the human and cultural side, and take a holistic view of the entire effort. We boast superb craftsmanship when it comes to creating project documentation and deliverables. Our consultants’ years of experience with large scale government projects gives us the perspective to both integrate into a team and to lead with authority and credibility. Our Project Managers are PMI-certified and have years of experience with the tools and techniques of enterprise project management.

Training Delivery

SolutionsWest has a keen eye for talented trainers, as we’ve proven again and again in bringing together successful teams to deliver effective, timely training. We have a long and successful track record with major training initiatives for state and local government. SolutionsWest has delivered training for numerous implementation projects for several statewide systems including California Child Support Automated System (CCSAS), Statewide Automated Welfare Systems (SAWS), Child Welfare Services/Case Management System, Kansas Integrated Eligibility and Enrollment System (KEES), Hawaii Health Insurance Exchange (HIHIX) Implementation Project, and California Health Benefit Exchange (CalHEERS Project).

Training Development

Whether the task is to ramp-up, staff, and coordinate a statewide program for instructor-led training – delivered to thousands of trainees in cities and towns throughout California, or if the challenge is to develop online courseware delivered through a sophisticated Learning Management System, SolutionsWest is your most effective partner.

SolutionsWest can boast of some truly creative instructional designers, turning out highly compelling online training. We consistently deliver quality products, from scripting through development using Adobe Captivate, and including voiceover production for fully narrated instructional modules. For Covered California (the California Health Benefit Exchange), we’ve created and maintained dozens of SCORM compliant computer-based learning experiences. We also have deep expertise in working with Learning Management Systems (enterprise repositories for hosting courseware and tracking performance).